Return policy
At Sonhos entre Pedras, we seek to guarantee your satisfaction in each interaction. If you're not completely satisfied with your purchase, we're here to help.
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Returns
1 - If you receive the product and it is defective, you have the right to return it and receive the value of your order in accordance with article 49 of the CDC (Consumer Protection Code). This period is 7 (seven) calendar days from receipt of the product. The amount will only be refunded if the product is in its original packaging, with no signs of use or tampering, accompanied by an invoice, manual and all its accessories.
- You may return new, unused products within 30 days of the delivery date for a full refund.
- Returned products must be in the same condition in which you received them, with all original labels and packaging.
- Shipping costs for returns are the responsibility of the customer unless the reason for the return is due to an error on our part.
Exchanges
- We accept product exchanges for an item of equivalent value or store credit.
- Shipping costs for exchanges are the responsibility of the customer unless the reason for the exchange is due to an error on our part.
How to initiate a Return or Exchange
1. Entre em contato conosco pelo e-mail contact@sonhosentrepedras.com.br para
informar sobre a devolução ou troca.
2. Forneça o número do pedido e os detalhes
do item que deseja devolver ou trocar.
3. Aguarde nossas instruções sobre o processo
de devolução ou troca.
Refunds
- After we receive and inspect the returned item, we will process your refund
according to the original payment method.
- The refund may take a few days to be credited to your account depending on
processing by your bank or credit card company.
We are committed to making the return or exchange process as simple as possible
and convenient as possible for you. If you have any questions or need assistance,
não hesite em entrar em contato conosco.
Estamos aqui para ajudar!